Crypto.com will be supporting the upcoming NEO MainNet Upgrade occurring on 20 September, 2020. To ensure the safety of our customers’ funds during and after the upgrade, we will suspend deposit and withdrawals of NEO starting from 20 September, 2020, 06:00 UTC on both the Crypto.com App and the Crypto.com Exchange.
Please note that the trading of NEO will not be affected during this time.
We will be closely monitoring the situation and will resume deposits and withdrawals once the network proves to be stable. Kindly refer to https://status.crypto.com/ for updates.
For details of the upgrade, please refer here.
Thank you for your support and understanding.